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Communication Skills in Property & Facilities Management

The course will adopt a case-base leaning approach to impart the knowledge and skills for effective communications in Property and Facilities Management work.

Day 1: Interpersonal Skills, Presentation & Rudiments of Writing 

1. Interpersonal Communication Skills

  • Non Verbal Communication Skills
  • Verbal Communication Skills
  • Listening Skills
  • Etiquette & Norms
  • Case-Based Action Learning

2. Presentation Skills

  • Presentations: Objectives & Outcomes
  • Planning Presentations: Audience, Structure & Content
  • Preparing Presentations
  • Delivering Presentations
  • Case-Based Action Learning

3. Rudiments of Writing

  • Writing: Objectives & Outcomes
  • Good Writing: The 4Cs, Writing in Third Person, Tenses
  • Effective Writing
  • Editing: More than Proof Reading

Day 2: Writing Skills  

4. Emails & Letters

  • Objectives & Outcomes
  • Structure
  • Case-Based Action Learning (Aided by Templates)

5. Reports

  • Purpose & Outcomes
  • Writing a Report
    – Establish Terms of Reference
    – Investigate: Collect, Analyse, Organise & Structure the Information
    – Write the Report(Structure, Presentation of Data/Information)

6. Writing & Presentation Skills: Meetings & Minutes of Meeting

  • Meetings: Types, Purpose & Outcomes
  • Parties in a Meeting & their Roles
  • Pre-meeting Preparatory Work: Notice & Meeting Agenda
  • Conducting a Meeting: Attendance, Order of Meeting & Notes Taking
  • Post Meeting: Writing Minutes of Meeting

Dr Quah Lee Kiang FRICS

Dr Quah is the Director of the Real Estate & Construction Centre and the Real Estate & Construction Academy in Singapore. She has extensive regional and international experience in Project and Facilities Management & Maintenance research, advice and academia.

Dr Quah led the EU funded project BE4213 Condition Assessment and Maintenance Strategies for Buildings and Building Components, which among other things, sought to develop an objective building condition assessment system. This project formed part of ongoing research over the last 20 years which culminated in Dutch Standard NEN 2767 on Condition Assessment of Buildings, believed to be a ‘world first’.

Dr Quah’s professional and research affiliations include being Coordinator of the International Council for Research and Innovation in Building and Construction (CIB) Working Commission 70 on Facilities Management and Maintenance for a decade and past President of the Chartered Institute of Building Singapore Centre. She was also a member of the Royal Institution of Chartered Surveyors (RICS) Asia Board, Singapore Board and Asia Pacific Sustainability Board.

Dr Quah was conferred an Honorary Fellow by Oxford Brookes University for her work in real estate and construction education and the unusual impact her career has had on this particular academic field in Asia.

Option 1 (Face-to-Face)Venue: Unit #04-08, Devan Nair Institute for Employment & Employability
80 Jurong East St 21, Singapore 609607

Option 2 (Live Streaming via RECC Elearning Portal)Username and password will be assigned on receipt of registration and course fees

$1,250 nett per person. Course fees includes full colour course documentation and refreshments at tea breaks.

A Certificate of Attendance will be issued; they may be suitable for meeting the CPD requirements of other relevant professional bodies not operating a CPD course accreditation system.

The course will benefit those who have a vested interest in buildings including:

  • Developers
  • Building Owners
  • Government Officials
  • Architects
  • Engineers
  • Project Managers
  • Quantity Surveyors
  • Contractors/Sub-Contractors/Suppliers
  • Property Managers
  • Facilities Managers
  • Maintenance Managers
  • Management Corporations
  • Town Councils
  • and Others

Cancellations made one week before the scheduled commencement date of the course will be subjected to an administrative fee of $100.00. The full fee of $615.00 will be payable thereafter for any cancellation; substitutions can be made at any time.

Mr Ken Chew
Tel: 6563 4166
Fax: 6563 4156 

It may be necessary for reasons beyond RECC’s control, to change the content and timing of the programme and the identity of the course leader/s.

2 Day Training Course


Communication Skills in Property & Facilities Management

$1,250.00 / person

Course Date & Venue:

13 and Friday 14 June 2024, 09:00am to 18:00pm

Course Objectives

The course will adopt a case-base leaning approach to impart the knowledge and skills for effective communications in Property and Facilities Management work.

Joining Participants: