| COMPLIMENTARY | CPD Seminar 8 October 2013 |
PERFORMANCE-BASED CONTRACTS FOR
BUILT ENVIRONMENT MANAGEMENT SERVICES
Performance Standards & Assessment
BACKGROUND
Built environment management & maintenance service procurement has traditionally been prescriptive, focusing on specifications of processes and/or tasks required (such as frequency of servicing and types of and manner of checking) to achieve desired results. Headcounts have been used in conjunction when it is difficult to specify performance outcomes objectively such as in cleaning services.
Performance-based service procurement focuses on measurable outcomes expected from the service rather than prescriptive methods of service delivery. The outcomes are value propositions which help fulfill the organisational mission and customer service; they form targets for service performance achievement and incentives for exceeding the specified outcomes.
PROGRAMME (2.00 pm – 5.00 pm)
1. Performance-Based vs. Prescriptive Contracts
2. Guidelines for Implementing Performance-Based Contracts
3. Service Provider Performance Monitoring
4. Software Support Systems & Tools
SPEAKER
Ir André van Delft MSc Real Estate Management, BSc Building Engineering
Andre is the CEO of DEMO Consultants, an independent consultancy practice based in Delft, Holland. DEMO provides strategic management and technical advice, and software modelling for the real estate and built environment industry. It counts among its clients, Ministries, Provinces, Housing Corporations, Universities, Institutional Investors and Research Institutions. Andre will be sharing details of the software which DEMO developed for the Port of Rotterdam to holistically monitor their performance contracts for management of public spaces and infrastructures.
DATE AND VENUE
Tuesday, 8 October 2013
Training Lab C.303, Block C Level 3, Employment & Employability Institute
141 Redhill Road, Singapore 158828
WHO SHOULD ATTEND
The course will benefit those who have a vested interest in buildings including:
- Developers
- Building Owners
- Government Officials
- Architects
- Engineers
- Project Managers
- Quantity Surveyors
- Contractors/Sub-Contractors/Suppliers
- Property Managers
- Facilities Managers
- Maintenance Managers
- Management Corporations
- Town Councils
- and Others
ENQUIRIES AND REGISTRATIONS
Mr Ken Chew
Tel: 6474 7442
Fax: 6474 2724
E-mail:exectrg@recc.com.sg
As availability is limited, registrations will be on a first-come-first serve basis.
PLEASE NOTE
It may be necessary for reasons beyond RECC’s control, to change the content and timing of the programme and the identity of the seminar speaker/s.
