Celebrating over 20 years of Built Environment Education, Research & Advice

Devan Nair Institute for Employment & Employability

80 Jurong East Street 21
#04-08, Singapore 609607
Tel: (65) 6563 4166
Fax: (65) 6563 4156
Email: enquiry@recc.com.sg

Executive Training Courses

4th Run 1-DAY TRAINING COURSE

MANAGING CONFLICTS IN
FACILITIES MANAGEMENT AND MAINTENANCE

Pre-empting, Reducing and Resolving

» Qualified for 7 PDUs by PE Board

COURSE BACKGROUND

The current state of the Facilities Management & Maintenance (FM&M) industry provides fertile ground for conflicts to arise.

FM&M services and work has traditionally been under-valued by Owners, Investors and Users. Maintenance in particular is regarded as an unnecessary evil; defects are inevitably attended too late, leading to increasing User dissatisfaction.  

Owners are increasingly outsourcing FM in attempts to cut costs, budgets are being reduced despite the increasing needs of ageing buildings and more defective new buildings. Price remains the main criteria for awarding work driving contract prices down to the point of being untenable.

The industry itself is highly fragmented and inadequately organised to deliver the proactive service that Users expect. A handful of large FM&M contractors provide generally undifferentiated services to large institutional and private sector Clients.  They are supported by a large pool of small players serving as sub-contractors.

Workforce and service quality variability are creating tensions between Clients, Users and service providers, productivity and rising cost are of grave concern to all.

Conflicts when left unaddressed, can cause frustration, lead to reduction in morale and performance. Timely and effective conflict management will help create a more positive work environment and improve relationships and productivity in the industry at large.

COURSE OBJECTIVES

The course will provide the knowledge and skills to pre-empt, reduce and resolve conflicts through:

  • Understanding FM&M Industry Dynamics and Vested Interest of Parties
  • Appreciation of the Nature & Impact of Conflicts
  • Identifiying & Pre-empting Sources of Conflict
  • Addressing, Reducing & Resolving of Conflicts

COURSE PROGRAMME (9.00 am – 6.00 pm)

  • Conflicts in Facilities Management & Maintenance
    • Demand & Supply Characteristics
    • Processes & Parties
    • Industry Bottlenecks
  • Nature & Impact of Conflicts
    • Anatomy of Conflicts
    • Personal & Organisational Conflicts
    • Positive & Negative Impact of Conflicts
  • Sources of Conflicts
    • Personality Differences
    • Ambiguities in Role & Responsibilities
    • Communications
    • Unresolved Earlier Conflicts
  • Addressing Conflicts
    • Avoidance
    • Collaboration
    • Compromise
    • Accommodating
    • Competitive
  • Conflict Resolution Protocol
    • Face to Face Communications
    • Source & Cause Identification
    • Benefits of Resolution  
    • Time Out

COURSE LEADERS

Dr Quah Lee Kiang PhD, MSc (Maintenance Management), BSc Building, FRICS

Dr Quah is the Director of the Real Estate & Construction Centre and the Real Estate & Construction Academy in Singapore. She has extensive regional and international experience in Project and Facilities Management & Maintenance research, advice and academia.

Dr Quah led the EU funded project BE4213 Condition Assessment and Maintenance Strategies for Buildings and Building Components, which among other things, sought to develop an objective building condition assessment system. This project formed part of ongoing research over the last 20 years which culminated in Dutch Standard NEN 2767 on Condition Assessment of Buildings, believed to be a ‘world first’.

Dr Quah’s professional and research affiliations include being Coordinator of the International Council for Research and Innovation in Building and Construction (CIB) Working Commission 70 on Facilities Management and Maintenance for a decade and past President of the Chartered Institute of Building Singapore Centre.  She was also a member of the Royal Institution of Chartered Surveyors (RICS) Asia Board, Singapore Board and Asia Pacific Sustainability Board.

Dr Quah was conferred an Honorary Fellow by Oxford Brookes University for her work in real estate and construction education and the unusual impact her career has had on this particular academic field in Asia.

Wong Tuck Wah MBA, BSc Production Management and Manufacturing Technology

Mr Wong is currently a Visiting Lecturer to the Strathclyde University Graduate School of Business, an Associate Faculty of UniSIM and Curtin University of Technology, his academic interests are in the area of strategic management and employment relations. He was formerly Chief Operating Officer of National Trades Union Congress (NTUC) Healthcare Co-operative Limited and was responsible for facilities acquisition, management and business operations. Earlier positions he held include being Deputy Director of NTUC’s Administration and Research Unit and Deputy Director of the Singapore Institute of Labour Studies. Mr Wong also represented the labor movement in numerous committees pertaining to workers’ education and training such as the Chinese Development Assistance Council and the Institute for Technical Education.

COURSE DATE AND VENUE

Monday 29 May 2017 / Tuesday 4 Jul 2017

Devan Nair Institute for Employment & Employability
80 Jurong East St 21, Singapore 609607

COURSE FEES

  Full Course Fee  Course Fee Funding (Source) 
Company Sponsored $615.00 $112.50 (e2i)
Individual (NTUC Members only)  $615.00 Up to $250.00 (UTAP)

Course fees includes full colour course documentation and refreshments at tea breaks. 

COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE

The course has been approved for 7 PDU units under the PE Board Continuing Professional Development programme. Attendance certificates will be issued; they may also be suitable for meeting the CPD requirements of other relevant professional bodies not operating a CPD course accreditation system.

WHO SHOULD ATTEND

The course will benefit those who have a vested interest in buildings including:

  • Developers
  • Building Owners
  • Government Officials
  • Architects
  • Engineers
  • Project Managers
  • Quantity Surveyors
  • Contractors/Sub-Contractors/Suppliers
  • Property Managers
  • Facilities Managers
  • Maintenance Managers
  • Management Corporations
  • Town Councils
  • and Others

CANCELLATIONS

Cancellations made one week before the scheduled commencement date of the course will be subjected to an administrative fee of $100.00. The full fee of $615.00 will be payable thereafter for any cancellation; substitutions can be made at any time.

COURSE ENQUIRIES AND REGISTRATIONS

Mr Ken Chew
Tel: 6563 4166
Fax: 6563 4156 
E-mail: exectrg@recc.com.sg

PLEASE NOTE

It may be necessary for reasons beyond RECC’s control, to change the content and timing of the programme and the identity of the course leader/s.

 

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