| NEW | 3-DAY TRAINING COURSE |
COMMUNICATION & BUSINESS ETHICS IN PROPERTY & FACILITIES MANAGEMENT
COURSE BACKGROUND
Property & Facilities Managers invariably work with people. Some of them could be building users/residents, essentially customers with needs and expectations and who occasionally may step out of line. Others could be contractors and service providers who need to be managed to ensure that service standards are delivered and penalties imposed if not. Still, others could be officers from the local authorities such as the National Environment Agency undertaking dengue surveillance work.
It is thus important that the Property & Facilities Managers are able to communicate effectively to resolve issues at hand, failing which misunderstandings, frustrations and conflicts could arise. Ability to communicate effectively also reflects on personal and organisational image.
Going hand in hand with effective communication is behaving professionally and ethically at the workplace. The course will seek to imbue a spirit of professionalism and the fostering of an ethical Real Estate and Facilities Management work environment by emphasizing and demonstrating the importance of adopting this culture.
COURSE OBJECTIVES
The course will provide the knowledge and skills for communicating on the job including:
- Verbal and non-verbal communication skills for day-to-day operating needs
- Written communication skills for addressing complaints and recovering arrears in maintenance fees
- Report writing and taking minutes of meetings
- Execute work with a high degree of ethics and professionalism.
COMMUNICATION & BUSINESS ETHICS IN PROPERTY & FACILITIES MANAGEMENT
3-Day Course
Day 1 (9.00 am – 6.00 pm)
1. Interpersonal Communication Skills
- Listening Skills
- Face to Face Communications Skills
- Non Face to Face Communication/Telephone Skills
- Role play tailored to Property & Facilities Management situations
2. Presentation Skills
- Developing a Presentation
- Organising Ideas and Presentations
- Delivering a Presentation
- Practical Exercises
Day 2 : (9.00 am – 6.00 pm)
1. The Writing Process
2. Writing Skills
3. Writing Common Business Documents: Practical Exercises
- Notices
- Memos / Emails
- Letters (Handling & Making Complaints, Payment Matters)
- Reports
Day 3 : (9.00 am – 6.00 pm)
1. Meeting Skills
- Roles & Responsibilities of Key Persons
- Order of Meetings
- Documentation for Meetings
- Meeting Role Play (for Minute Writing Practice)
2. Professional Ethics
- Business Ethics & Social Responsibility
- Organisation Culture & Ethical Decisions
- Fostering an Ethical Work Environment
COURSE LEADERS
Dr Quah Lee Kiang FRICS
Dr Quah is the Director of the Real Estate & Construction Centre and the Real Estate & Construction Academy in Singapore. She has extensive regional and international experience in Project and Facilities Management & Maintenance research, advice and academia.
Dr Quah led the EU funded project BE4213 Condition Assessment and Maintenance Strategies for Buildings and Building Components, which among other things, sought to develop an objective building condition assessment system. This project formed part of ongoing research over the last 20 years which culminated in Dutch Standard NEN 2767 on Condition Assessment of Buildings, believed to be a ‘world first’.
Dr Quah’s professional and research affiliations include being Coordinator of the International Council for Research and Innovation in Building and Construction (CIB) Working Commission 70 on Facilities Management and Maintenance for a decade and past President of the Chartered Institute of Building Singapore Centre. She was also a member of the Royal Institution of Chartered Surveyors (RICS) Asia Board, Singapore Board and Asia Pacific Sustainability Board.
Dr Quah was conferred an Honorary Fellow by Oxford Brookes University for her work in real estate and construction education and the unusual impact her career has had on this particular academic field in Asia.
COURSE DATES & VENUE
Wednesday 2 Mar, Wednesday 9 Mar & Wednesday 16 Mar 2016
Devan Nair Institute for Employment & Employability
80 Jurong East St 21, Singapore 609607
COURSE FEES
| Full Course Fee | Funding (Source) | |
| Company Sponsored | $1,500.00 | $337.50 (e2i) |
| Individual (NTUC Members only) | $1,500.00 | Up to $250.00 (UTAP) |
COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE
The course has been qualified for 21 PDU units under the PE Board Continuing Professional Development programme. A Certificate of Attendance will be issued upon completion of all 3 days of training; these may also be suitable for meeting the CPD requirements of other relevant professional bodies not operating a CPD course accreditation system.
WHO SHOULD ATTEND
The course will benefit those who have a vested interest in buildings including:
- Developers
- Building Owners
- Government Officials
- Architects
- Engineers
- Project Managers
- Quantity Surveyors
- Contractors/Sub-Contractors/Suppliers
- Property Managers
- Facilities Managers
- Maintenance Managers
- Management Corporations
- Town Councils
- and Others
CANCELLATIONS
Cancellations made one week before the scheduled commencement date of the course will be subjected to an administrative fee of $100.00. The full fee will be payable thereafter for any cancellation; substitutions can be made at any time.
COURSE ENQUIRIES AND REGISTRATIONS
Mr Ken Chew
Tel: 6563 4166
Fax: 6563 4156
E-mail: exectrg@recc.com.sg
PLEASE NOTE
It may be necessary for reasons beyond RECC’s control, to change the content and timing of the programme and the identity of the course leader/s.
