Celebrating over 20 years of Built Environment Education, Research & Advice

Devan Nair Institute for Employment & Employability

80 Jurong East Street 21
#04-08, Singapore 609607
Tel: (65) 6563 4166
Fax: (65) 6563 4156
Email: enquiry@recc.com.sg

Executive Training Courses

NEW 2-DAY TRAINING COURSE

COMMUNICATION SKILLS IN PROPERTY & FACILITIES MANAGEMENT

COURSE BACKGROUND

The course will adopt a case-base leaning approach to impart the knowledge and skills for effective communications in Property and Facilities Management work. 

COURSE OUTLINE

2-Day Course 

Day 1 (9.00 am – 6.00 pm)

1. Interpersonal Communication Skills    

  • Non-Verbal Communication Skills
    -  A Picture is Worth a Thousand Words
    -  Body Language
    -  Proxemics / Space
  • Verbal Communications Skills
    -  The 4Ts in Talking
    -  Paralanguage
  • Listening Skills
    -  Barriers to Listening
    -  Active & Effective Listening Skills
  • Etiquette & Norms

2. Presentation Skills

  • Presentations: Objectives & Outcomes
  • Planning Presentations: Audience, Structure & Content
  • Preparing Presentations:
    -  Preparing Content
    -  Creating Interest
    -  IT Enabling Tools 
  • Delivering Presentations
    -  Effective Speaking
    -  Projecting Credibility
    -  Dealing with Questions 

3. The Rudiments of Writing

  • Writing: Objectives & Outcomes
  • Good Writing: The 4 Cs, Writing in Third Person, Tenses
  • Effective Writing:
    -  Your Audience & The Subject
    -  Plan, Compose & Write
    -  Review 
  • Editing: More than Proof Reading

Day 2 (9.00 am – 6.00 pm)

4. Writing Skills: Emails & Letters

  • Emails:
    -  Objectives & Outcomes
    -  Structure of an Email 
  • Letters:
    -  Objectives & Outcomes
    -  Structure of an Email 
     

5. Writing Skills: Reports

  • Reports:
    -  Purpose & Outcomes
  • Writing a Report:
    -  Establish Terms of Reference
    - Investigate: Collect, Analyse, Organise & Structure the Information 
  • Writing the Report:
    -  Report Structure
    - Presenting Data/Information in the Report 

6. Writing & Presentation Skills: Meetings & Minutes of Meetings

  • Meetings: Types, Purpose & Outcomes
  • Parties in a Meeting & Their Roles
  • Pre-Meeting Preparatory Work: Notice & Meeting Agenda
  • Conducting a Meeting: Attendance Order of Meeting & Notes Taking
  • Post-Meeting: Writing Minutes of Meeting

COURSE LEADER

Dr Quah Lee Kiang FRICS

Dr Quah is the Director of the Real Estate & Construction Centre and the Real Estate & Construction Academy in Singapore. She has extensive regional and international experience in Project and Facilities Management & Maintenance research, advice and academia.

Dr Quah led the EU funded project BE4213 Condition Assessment and Maintenance Strategies for Buildings and Building Components, which among other things, sought to develop an objective building condition assessment system. This project formed part of ongoing research over the last 20 years which culminated in Dutch Standard NEN 2767 on Condition Assessment of Buildings, believed to be a ‘world first’.

Dr Quah’s professional and research affiliations include being Coordinator of the International Council for Research and Innovation in Building and Construction (CIB) Working Commission 70 on Facilities Management and Maintenance for a decade and past President of the Chartered Institute of Building Singapore Centre.  She was also a member of the Royal Institution of Chartered Surveyors (RICS) Asia Board, Singapore Board and Asia Pacific Sustainability Board.

Dr Quah was conferred an Honorary Fellow by Oxford Brookes University for her work in real estate and construction education and the unusual impact her career has had on this particular academic field in Asia.

COURSE DATES & VENUE

Friday 12 & Friday 19 Oct 2018

Devan Nair Institute for Employment & Employability
80 Jurong East St 21, Singapore 609607

COURSE FEES

$1,250 nett per person. Course fees includes full colour course documentation and refreshments at tea breaks.  For company-sponsored candidates, course fees are $1,025 nett after E2i Professional Development funding which will be granted on successful completion of an RECC Course Registration Form (please note that funding places are limited).   

For individuals,  all Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website (www.skillsfuture.sg/credit) to choose from the courses available on the Training Exchange course directory.  NTUC members may claim up to $250 under the Union Training Assistance Programme (UTAP). 

COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE

Approval is being sought from the PE Board for the course to be qualified for PDUs. A Certificate of Attendance will be issued to reflect this status on completion of the course. 

WHO SHOULD ATTEND

The course will benefit those who have a vested interest in buildings including:

  • Developers
  • Building Owners
  • Government Officials
  • Architects
  • Engineers
  • Project Managers
  • Quantity Surveyors
  • Contractors/Sub-Contractors/Suppliers
  • Property Managers
  • Facilities Managers
  • Maintenance Managers
  • Management Corporations
  • Town Councils
  • and Others

CANCELLATIONS

Cancellations made one week before the scheduled commencement date of the course will be subjected to an administrative fee of $100.00. The full fee will be payable thereafter for any cancellation; substitutions can be made at any time.

COURSE ENQUIRIES AND REGISTRATIONS

Mr Ken Chew
Tel: 6563 4166
Fax: 6563 4156 
E-mail: exectrg@recc.com.sg

PLEASE NOTE

It may be necessary for reasons beyond RECC’s control, to change the content and timing of the programme and the identity of the course leader/s.

 

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Some photographs on this website are reproduced with the kind permission of Ipostudio Architects, Italy.
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